Since 1995, TAZFOOD has been one of the main suppliers of food amenities and minibar products for the world's best luxury hotels. They had only a few major competitors, and their offering focused on personalized packaging paired with a thoughtful selection of high-quality products like chocolates and nuts.
Before consulting us, the landscape was changing: new competitors were entering the market while TAZFOOD’s brand image appeared outdated and fragmented, and their offerings were expanding, adding more complexity.
When we came on board, we recognized that TAZFOOD's biggest asset wasn't the products themselves, but three decades of trusted relationships with luxury hotel managers—an authority that needed to become visible, not just implied, if they were going to defend their position against newer, flashier competitors.
Brand Strategy & Identity
We started with building a brand identity that conveyed elegance, craftsmanship, and authority. We put emphasis on their experienced in-house team, in-depth research for ever-innovative products, and attention to quality at every production stage, making sure every verbal and visual detail resonated deeply with luxury hotel managers. The new identity included a minimalist and timeless logo, a tagline that clearly stated their decades of experience, and a colour palette that balanced luxury and innovation.
Digital Experience
We completely rebuilt the website to include the new offerings. We structured it so that all the different TAZFOOD creations coherently coexisted while making sure any hotel manager could easily search and find the specific products they were looking for. In this way, any client, whether longstanding or newly acquired, had a complete overview of the company. Copy and design were thoughtfully crafted to convey authority and elegance and be easily digestible by busy hospitality managers. Since its launch, the website keeps bringing in new contact requests, enhancing the conversion rate, and being updated with new collections and products.
Content & Social Presence
Together with the TAZFOOD team, we planned the launch of their Instagram channel and prepared a long-term strategy to build a coherent and consistent presence aligned with the new identity. The goal was to establish TAZFOOD as the leading supplier for luxury hotels, solidifying their authority online and matching their real-life reputation. Then, we moved on to create regular content for social media, blog, newsletters, and ads.
Since the rebrand, we've stayed on as TAZFOOD's long-term partner, supporting the launch of packaging collections and its ready-to-drink cocktails, keeping their social presence active and consistent month over month, and evolving the website as their catalogue has grown. What started as a rebrand is now a multi-year collaboration that helped TAZFOOD position itself as a real industry icon in hotel managers’ minds, attracting and retaining more international customers, and clearly differentiating from competitors.